Your account

Delete your account

How to close your account and remove your data.

Last updated: October 16, 2026

Two ways to delete your Run My Ads account. Do it yourself in the app, or email us and we'll do it. If you have a plan, cancel it first, or say so in your email and we'll cancel it for you.

Option 1: in the app

This takes effect right away.

  1. Log in to Run My Ads, on the web or in the app.
  2. Open the menu under your name and choose Profile.
  3. Scroll to Delete My Account.
  4. Type DELETE to confirm.

Option 2: email us

Email support@virtualcloser.com from the address on your account, with the subject "Account deletion request". We check that it's you, then delete the account and its personal data within 30 days.

Remove our access to your Meta ad account

You can do this at any time, from Meta, whether or not you delete your account:

  • On Facebook, go to Settings & privacy, then Settings, then Business integrations, and remove our app (it may show as Run My Ads or Virtual Closer).
  • Or, in Meta Business Settings, open Partners or System users and remove our access.

Once access is removed, we can no longer see or change your ads. To also delete the ad data we already stored, email support@virtualcloser.com with the subject "Data deletion request".

What is deleted

  • Your login and your profile (name, email, phone).
  • Your notification settings and any phone registered for push notifications.
  • Your Meta connection, including the access that let us work in your ad account.
  • The images, videos and words you uploaded, and your personal data in the Service.

What is not deleted, and why

  • Ads in your own Meta ad account stay there. They are yours, in Meta. Pause or delete them in Meta Ads Manager.
  • Invoices and tax records that the law requires us to keep.
  • A short record of your deletion request, so we can show we did it.
  • If you're on a team, the team's own records stay with the team. Only an admin of that team can ask to delete them.

Deleting some data, not the whole account

Email support@virtualcloser.com with the subject "Data deletion request" and tell us what to remove. The same 30-day window and the same legal exceptions apply.

Questions: support@virtualcloser.com. See also our Privacy Policy.